FAQs

Where is Boudeoir located?
 
We design our products in Paris and manufactured them across France.
 
What type of wax do we use in our candles?
 
Boudeoir candles are made from a highly refined benzene-free mineral wax sourced in Europe, meaning the raw materials are free of harmful substances. 
They do not make smoke and they melt regularly without any crater appearing. Burning Boudeoir's candles does not present any risks for the environment or on one's health.
 
The perfumes we selected comply with the European standards and regulations and have been tested under the authority of an allergy specialist.
  
What type of wick do we use for our candles?
 
Our wicks are made from pure cotton (100%), unleaded: they are braided cotton strands, dipped in wax and compressed to hold their shape.
They are easy to maintain, as long as you make sure to regularly trim your wicks (ideally before and after every burn).
 
How do I take care of my candle?
 
When burning the candle for the first time, allow the wax to melt all the way to the edge of the candle vessel for approximately 2 to 3 hours. This will allow your candle to burn evenly without tunnelling. Also, trim regularly the wick of your candle to reach 3-5 mm to enjoy your candle a little while longer.
 
Is my Boudeoir candle jar re-usable?
 
Absolutely! 
Once you have finished burning your Boudeoir candle, you may re-purpose the jar as a holder for: pencils, cotton, brushes, flowers...
 
Simply pour boiling water (please, be careful while handling hot liquids) into the candle jar and wait for the wax to rise to the surface. We recommend to leave the jar for an hour or so as it will be hot! Scrape off harden wax and wash the jar with soap and water.
 
How much does shipping cost?
 
The rate will be automatically calculated after the checkout and will depend on Standard or Express Shipping. All orders above 80,00€ (in France), 100,00€ (Europe) or 150€ (USA, Canada) will receive free delivery. For any more information, please refer to our Shipping policy page.
 
Does Boudeoir offer international shipping?
 
At this stage, we are able to ship across Europe and select regions.
 
What payment methods are accepted?
 
We accept: Visa, MasterCard, American Express, PayPal and Apple Pay.
 
What is the status of my order?
 
Orders are shipped within 1 to 2 business days following the day the order was placed. Once an order has shipped, an email will be sent with the tracking information.
 
Does Boudeoir have a return & refund policy?
 
We hope that you are happy with your order, but if for some reason you are not, you can return your order 30 days after receiving it. Please, consult our Refund policy page.
 
Another question?
 
Please, reach out to us via email (contact@boudeoir.com).
 
Alternatively, feel free to contact us on Instagram (@boudeoir).